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LogiStack Documentation

Welcome to the Logistack knowledge base. This private wiki contains how-tos, admin guides, and integration docs for the LogiStack platform.

Quick links

Area	Page	What you’ll find
Requirements	Logistack Requirements	Required server environment.
Installation	Installation Guide	Installing Logistack
Post Install	Post Install Setup	Things to do post install
FAQ	FAQ	Short answers to common questions
Troubleshooting	Troubleshooting	Error messages, checklists, and known fixes
Release notes	Release notes/2025	What’s new, changes, and fixes

Key capabilities

• Auto Quotation – Using data from your costs (MPG, Depot location, average speed and diesel cost) - see more on Quote Calculator
• Online Bookings – Online booking module, that customer complete, detail available in Administration - see more on Booking Module
• AI Support – A bot (using GPTs 4.1-mini model), programmable using a .json file, easily customized to your business needs - see more on AI Module
• Company Settings – Add company information - name, full address, phone, email etc - see more on Logistack Invoicing
• Staff Management – Can include any type of staff members - see more on Staff, their permissions and how to add, edit or delete staff.
• Company Settings – Add company information - name, full address, phone, email etc - see more on Logistack Invoicing
• Fleet Management – Add, edit and delete vehicles - but used for info on MOT, Servicing dates etc - see more on Fleet management
• Customers – At the heart of Logistack - read article on Logistack Customers
• Drivers – Minimum access to the site, but can access jobs assigned to them and upload PODs - see more on Drivers.
• Staff Profiles – All team members have access to a profile, minimal information, but used for internal Messaging and Chat.
• Invoice Management – create invoices once the job is marked as complete, modify costs and send direct to the customer.
• Quote History – Provides details of visitor and customers who use the auto quote system.
• Customers – At the heart of Logistack - read article on Logistack Customers
• Drivers – Minimum access to the site, but can access jobs assigned to them and upload PODs - see more on Drivers.
• Reports – Providing information on finances (year to date, monthly etc), site use and efficiency based on visitors to bookings - see more on Reports.
• AI History – Lead information, records email address, and the full conversation - see more on AI History
• Latest News – An internal news/blog to post information - see more on the News Module
• 'Update Module – Provides the functionality to upload .php files, a new site logo, and a custom-overides.css file - see more on Update Module
• Text Editor – Edit front end pages with an easy to user toolbar - see more on Text Editor
• Site Settings – Used to change how page titles and header information in the browser - see more on Site Settings

Start here

If you’re new to LogiStack, follow these steps:

1. Read Getting started (access, environments, roles).
2. If you’re a **driver**, go to Driver App Guide and complete the setup checklist.
3. If you’re an **admin/manager**, see Admin Guide for job assignment, live tracking, and POD review.
4. If you integrate with other systems, see API Reference.

Roles & responsibilities

Drivers

Use the mobile app to view/accept jobs, update statuses, and upload Proof of Delivery (POD). See Driver App Guide.

Admins/Managers

Assign jobs, monitor live locations, and manage PODs and users. See Admin Guide.

Integrators

Connect external systems via the API. See API Reference.

Environments

• **Production:** `https://api.yourdomain.co.uk/api`
• **Staging (if applicable):** `https://staging-api.yourdomain.co.uk/api`

See Getting started#Environments for current URLs and credentials policy.

Operational runbook

• Troubleshooting — common issues and quick checks
• Admin Guide#Live Map — verifying vehicle location data
• Admin Guide#POD images — locating, reviewing, and exporting PODs
• Release notes/2025 — recent updates you may need to communicate

Support

• Internal support process: see Support workflow
• Severity levels: S1–S4 (defined in Support workflow#Severities)
• Open a ticket: Use the private support repository (see Support workflow#Opening a ticket)

Policies

• Security & privacy — handling data, credentials, and devices
• Change management — how we roll out app/API changes
• Style guide — how to write docs here

Search tips

• Use the **Search** box for page titles and text.
• Narrow searches by quoting phrases, e.g., `"Start Tracking"` or `"custom-overrides.css"`.
• Look at the bottom of pages for **Categories** to find related content.

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