Troubleshooting

Logistack is stable software with many months of development and testing. I've installed on several environments, both locally and externally, and it should under most circumstances perform perfectly without error. That said, the software, being mostly a back-end platform, includes error reporting code that will create a a snippet of code at the top of the page, giving the reason why the error occurred.

Do not attempt to edit any core (back-end) .php files, it is a fragile language that will, cause an error, and the inability to view the affected page.

Reporting Errors

Do not under any circumstance, post these errors at our GitHub support, doing this can lead to the hijacking of your website!

For PHP errors, always contact me by email at lee@venture-logistics.co.uk.

How to Report an Issue

Please include the details below so we can reproduce and fix problems quickly.

URL & Page:
Logged-in role/user: (e.g., Admin / Manager)
Screenshots
Console errors (if any):
Network request details (if any):
Server/PHP error snippet (if any):
Browser & version / device OS:

Using Developer Tools

Amazing tool that makes debugging a lot easier.

For a video guide on how to use developer tools, see Developer Tools Guide

Privacy & Security

Never share API keys, cookies, Authorization headers, or a full JSON Web Token.
Mask secrets like: sk-****last4.
Remove personal data unless it is essential to reproduce the issue.