Latest revision as of 03:28, 7 October 2025

LogiStack — Software Overview

LogiStack is an all-in-one logistics and courier software platform that lets transport companies quote, dispatch and deliver with speed and precision.

Logistack is an operations platform for courier and logistics teams. It centralizes admin tools, content/configuration, and integrations so day-to-day work is consistent and auditable.

This page describes the Logistack software at a high level.

Purpose

Provide a reliable, secure back-office for logistics operations.
Standardize documents and guidance via an internal knowledge base.
Make proofs of delivery (POD) easy to store, find, and export.
Offer a stable interface (API) for systems that need to integrate.

Who uses LogiStack

**Admins / Managers** – manage content, branding, review PODs and send invoices.
**Support / Dispatch** – handle questions and maintain operational docs.

Key capabilities

Auto Quotation – Using data from your costs (MPG, Depot location, average speed and diesel cost) - see more on Quote Calculator
Online Bookings – Online booking module, that customer complete, detail available in Administration - see more on Booking Module
AI Support – A bot (using GPTs 4.1-mini model), programmable using a .json file, easily customized to your business needs - see more on AI Module
Company Settings – Add company information - name, full address, phone, email etc - see more on Logistack Invoicing
Staff Management – Can include any type of staff members - see more on Staff, their permissions and how to add, edit or delete staff.
Company Settings – Add company information - name, full address, phone, email etc - see more on Logistack Invoicing
Fleet Management – Add, edit and delete vehicles - but used for info on MOT, Servicing dates etc - see more on Fleet management
Customers – At the heart of Logistack - read article on Logistack Customers
Drivers – Minimum access to the site, but can access jobs assigned to them and upload PODs - see more on Drivers.
Staff Profiles – All team members have access to a profile, minimal information, but used for internal Messaging and Chat.
Invoice Management – create invoices once the job is marked as complete, modify costs and send direct to the customer.
Quote History – Provides details of visitor and customers who use the auto quote system.
Customers – At the heart of Logistack - read article on Logistack Customers
Drivers – Minimum access to the site, but can access jobs assigned to them and upload PODs - see more on Drivers.
Reports – Providing information on finances (year to date, monthly etc), site use and efficiency based on visitors to bookings - see more on Reports.
AI History – Lead information, records email address, and the full conversation - see more on AI History
Latest News – An internal news/blog to post information - see more on the News Module
'Update Module – Provides the functionality to upload .php files, a new site logo, and a custom-overides.css file - see more on Update Module
Text Editor – Edit front end pages with an easy to user toolbar - see more on Text Editor
Site Settings – Used to change how page titles and header information in the browser - see more on Site Settings

How it fits together (high level)

Admin utilities run under your secure API domain (HTTPS).
Knowledge base and CSS are managed through uploads and stored server-side with backups.
POD images are retained server-side for later review/export.
External systems can connect via the API where permitted.

Day-to-day tasks (admins)

Update the internal knowledge base by uploading kb.json.
Apply brand changes via custom-overrides.css (use cache-busting when linking).
Review and export POD images from the gallery.
Use the private support hub for tickets and change requests.

Governance & good practice

**Security:** HTTPS only; strong secrets; least-privilege access; avoid placing personal or sensitive data into public channels.
**Backups:** include database, /kb/, /uploads/, and configuration files. Keep a small number of recent backups for quick restore.
**Change control:** record what changed, when, and by whom (e.g., upload logs); announce notable changes in the support hub.
**Privacy:** delete or anonymise data in line with policy; restrict who can access admin utilities.

Glossary

Knowledge base (KB): Internal help content stored in kb.json.
POD: Proof of Delivery – image(s) or documentation confirming completion.
Branding override: The optional CSS file used to adjust admin appearance.

Where to next

Admin Guide — practical steps for uploads, branding, and POD review
Support workflow — how to raise issues and track responses
Change management — how software changes are proposed and released

@@ Line 18: / Line 18: @@
 * **Admins / Managers** – manage content, branding, review PODs and send invoices.
 * **Support / Dispatch** – handle questions and maintain operational docs.
-== Core components ==
-; Admin utilities
-: Web pages for common tasks (e.g., uploads admin, POD gallery, financials) - admin (a role) used for access to the site, can access every page.
-; Superuser utilities
-: Same permissions as admin, only a superuser cannot be deleted from the system - a role usually set for the business owner.
-; Knowledge base (kb.json)
-: A single JSON file (<code>kb.json</code>) that stores help content, used internally, as the knowledge drawn upon by the AI support agent.
-; Branding override (custom-overrides.css)
-: Optional stylesheet (<code>/custom-overrides.css</code>) to align the admin tools with your brand. Versions can be backed up for rollback.
-; Private support hub (no code)
-: A private repository for tickets, we use [[GitHub Setup |GitHub]] for questions, and announcements. Used for structured support and audit trails.
 == Key capabilities ==
-* **Staff Management** – Can include any type of staff members - see more on [[Staff]], their permissions and how to add, edit or delete staff.
-* **Company Settings** – Add company information - name, full address, phone, email, bank details and company logo - see more on [[Logistack Invoicing]]
-* **Fleet Management** – Add, edit and delete vehicles - one of the most basic features of Logistack, but used for info on MOT, Servicing dates etc - see more on [[Fleet management]]
-* **Customers** – At the heart of Logistack - read our detailed article on [[Logistack Customers]]
-* **Auditability** – optional logging on admin actions (e.g., uploads, restores).
-* **POD management** – receive, store, and review proof-of-delivery images; filter and export as needed.
+* '''Auto Quotation''' – Using data from your costs (MPG, Depot location, average speed and diesel cost) - see more on [[Quote Calculator]]
-* **Content control** – upload and version the internal knowledge base (<code>kb.json</code>).
+* '''Online Bookings''' – Online booking module, that customer complete, detail available in Administration - see more on [[Booking Module]]
-* **Branding** – apply or roll back CSS overrides safely.
+* '''AI Support''' – A bot (using GPTs 4.1-mini model), programmable using a .json file, easily customized to your business needs - see more on [[AI Module]]
-* **Integrations** – stable API surface for system-to-system workflows.
+* '''Company Settings''' – Add company information - name, full address, phone, email etc - see more on [[Logistack Invoicing]]
-* **Auditability** – optional logging on admin actions (e.g., uploads, restores).
+* '''Staff Management''' – Can include any type of staff members - see more on [[Staff]], their permissions and how to add, edit or delete staff.
+* '''Company Settings''' – Add company information - name, full address, phone, email etc - see more on [[Logistack Invoicing]]
+* '''Fleet Management''' – Add, edit and delete vehicles - but used for info on MOT, Servicing dates etc - see more on [[Fleet management]]
+* '''Customers''' – At the heart of Logistack - read article on [[Logistack Customers]]
+* '''Drivers''' – Minimum access to the site, but can access jobs assigned to them and upload PODs - see more on [[Drivers]].
+* '''Staff Profiles''' – All team members have access to a profile, minimal information, but used for internal [[Messaging|Messaging]] and [[Chat]].
+* '''Invoice Management''' – create invoices once the job is marked as complete, modify costs and send direct to the customer.
+* '''Quote History''' – Provides details of visitor and customers who use the auto quote system.
+* '''Customers''' – At the heart of Logistack - read article on [[Logistack Customers]]
+* '''Drivers''' – Minimum access to the site, but can access jobs assigned to them and upload PODs - see more on [[Drivers]].
+* '''Reports''' – Providing information on finances (year to date, monthly etc), site use and efficiency based on visitors to bookings - see more on [[Reports]].
+* '''AI History''' – Lead information, records email address, and the full conversation - see more on [[AI History]]
+* '''Latest News''' – An internal news/blog to post information - see more on the [[News Module]]
+* '''Update Module'' – Provides the functionality to upload .php files, a new site logo, and a custom-overides.css file - see more on [[Update Module]]
+* '''Text Editor''' – Edit front end pages with an easy to user toolbar - see more on [[Text Editor]]
+* '''Site Settings''' – Used to change how page titles and header information in the browser - see more on [[Site Settings]]
 == How it fits together (high level) ==